Monday, September 15, 2014

Third Time's the Video

If at first you don’t succeed, try 2 more times.

We have all heard the old adage” third time’s the charm”.

The reasoning is that after 2 tries you are most likely to be successful on the third attempt.

Someone should have told that to Thomas Edison, who it is said made 1000 attempts to invent the light bulb.

Recently I had switched Cable/Phone/Internet providers as I often do every few years when my agreement has run its course and the competitor dangles a carrot too hard to resist.

I had heard all about the marvels of “fiber-optics”, its speed and efficiency, so the switch from that old dinosaur Comcast to Verizon’s FIOS would eventually be inevitable as new technology is often hard for me to resist

I had given Comcast 3 tries to maintain the current arrangement and when they refused Verizon was more than happy to not only match the price; they included TV, 3 complimentary months of 43 HBO channels, 33 Cinemax stations, free installation and a $300 gift card.

I asked for a large Sicilian pizza but they told me I was pushing it too far.

Installation went smoothly, holes drilled into the home without striking something or someone unknown, and quickly I was handed a remote with about 30 more buttons than I would ever use.

The hard part is trying to find the 6 or 7 buttons that are my must-haves.

No sooner had the technician vamoosed that I discovered I was beginning to have a problem changing channels.

My first instinct had me check to see if the batteries were installed correctly. 

I assumed they were defective so I put on some pants and drove to BJ’s for a crate-load of double A’s

Upon my return, and the remote newly reloaded, I settled in to do some serious channel surfing only to find another surprise; the channels still would not change.

In a little over 1 hour since my new system was installed I was about to embark on my 1st service call.

Too late to have the tech return with another remote, I was assured the replacement would be on my doorstep the following day, and it was.

Some people like the engineering and designing of automobiles, others restoring and repairing.  I am one who just enjoys driving them, some interest in the former but I can handle anything that can be driven.

The same is true with most technology. I can usually find my way around the tech maze, and I am smart enough to carry on conversation with the bestest of geek-gods without appearing totally lost in the woods, but operating the controls is what I find most favorable.


After I have convinced customer service that the new remote is probably not the issue, and that fresh batteries had been installed correctly, and possibly the set top box may be the culprit, I was assured the replacement would be on my doorstep the following day, and it was.

Box numero dos started flawlessly, and without incident for about 4 weeks, then it happened again.

Requesting a personal technician without charge was not happening so replacement box 3 was assured to be on my doorstep the following day, and it was.

“Insanity: doing the same thing over and over again and expecting different results.”

                                                                                                                      Albert Einstein

The third time is actually the charm.  No, the channels still did not change but I was assured a free of charge technician would be on my doorstep the following day, and he was.

Eventually the technician, his supervisor and I were able to determine the issue was not with Verizon technology, it was a picture setting on my Vizio TV interfering with the infrared signal, and not the central air conditioning flow, spider webs and the granddaughters’ remote control Stuart Little Car all insisted upon by Mrs. Jaygerardtoday.

I tell this little story because I wait for another “third-time charm” event to unfold.

A few weeks ago Mrs. Jaygerardtoday had ordered pants for me from the online Freakishly Tall and Big & Husky Boy Men’s store.

I have worn these in the past, they are quite comfortable, but hemming is needed from the factory as our sewing machine had rusted shut decades ago.

Thus far the original shipment arrived hemless, as well as the replacement.

Shipment number 3 is due to arrive in a few days, and I am certain it will too, as promised.

I can only trust that the third time charm principle will apply here, or they will need to send along a seamstress.

I have to go back to BJ’s for some more batteries and I need the pants.

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